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This Privacy Policy explains what information we gather, how we use it, and when we may share it with other people to comply with the law, stop fraud, and promote safe gaming. If required by Canada, we may check your Canadian to make sure you are who you say you are and where the C$ are coming from. Space Lilly only collects the personal information it needs to set up your profile, keep it safe from other people, and give you access to our games and payment options when you create an account.
There is technical information that helps us keep the platform safe as well as basic contact and identification information. Because of legal and safety concerns, verification is done to make sure that the account really does belong to you. Your information is used to stop fraud, keep people underage from using the site, and make sure that only the account holder requests withdrawals and deposits of C$100.
Space Lilly may ask for your name, date of birth, address, email address, phone number, and login information when you sign up. This information helps us make your account, send you important service messages, and set up access controls that keep your profile safe.
In order to keep the platform stable, find suspicious activity, and support responsible security monitoring, we may also collect device and session information, such as IP address, browser type, and timestamps. Why we need this information: it lets us make sure that each account is unique, lowers the risk of account takeover, and lets us provide account features that depend on correct identity and contact information.
Tip: Use your real information. Incorrect information can slow down verification, especially if you later want to withdraw C$500. When you use a password, it is not stored in plain text. Space Lilly uses safety measures like hashing and access controls to lower the chance of information getting out without permission. Communication about your account: we may use your contact information to send you service-critical messages like alerts about logging in, security confirmations, and updates on the status of your verification. Periodic checks of your age: your date of birth is used to help enforce age limits and keep people who are too young from participating. Country and eligibility: We may use information about where you live and how you found our services to see if they are available in Canada and to do any necessary compliance checks.
As needed, we may also process Canadian information if it's needed for verification or to meet legal requirements. Fraud warning signs: technical data and patterns of account activity can be used to find people who are using multiple accounts, logging in in a strange way, or trying to abuse promotions or payments. We only want to collect the information we need to set up your account and keep it safe. It is not asked for if the information is not needed for these reasons. Space Lilly only lets authorized people and systems that need to see the personal information used to create accounts see it. This is to make sure that the service works, gives support, and keeps things safe.
We may ask you to take extra steps to protect your account from changes made by people who aren't authorized to make them if you change your email address, phone number, or address. Keeping records: Some information about how you registered an account may be kept for as long as it takes to support security logs and compliance duties. Take care of yourself: don't tell anyone your login information. Update your password and contact support right away if you think someone else has gotten into your account without permission. Giving wrong information can cause verification to fail, payments to be limited, or deposit C$50 and withdrawal requests to be processed later than expected.
Regarding duplicate accounts, Space Lilly may check registration data to find them and enforce "one-account" policies when needed to protect both players and the platform. Security-by-design: During the registration and login process, extra safety measures may be added, like confirmation codes or risk-based checks, if suspicious activity is seen. Things we don't ask for when you sign up: Space Lilly doesn't ask for sensitive information that isn't needed to make an account, and we don't collect information that has nothing to do with running the casino or keeping your profile safe. You should only give support as much information as they need to fix the problem if you contact them during the signup process.
Verification, which is also known as "KYC," is the process of proving who you are and stopping people from abusing the service. It might be needed before you can cash out your winnings, after a certain amount of activity in your account, or if our security systems notice any strange patterns that need to be confirmed. Space Lilly may ask for a government-issued ID, proof of address, and confirmation of payment method depending on the case. This is to make sure the person is who they say they are and that they are of legal age. They also want to make sure that the person making the payments is the person who owns the account so that fraud and chargebacks don't happen.
Your situation and the law may change what documents are needed, but this is the bare minimum. How verification data is handled: documents and personal information that goes with them are only used to check people out and keep the platform safe. Data is processed using security measures to keep it from being used or shared without permission. Access is limited. For security reasons, Space Lilly may compare the information you give them with information about your account to make sure that deposits and withdrawals belong to the rightful owner. This is especially important for bigger requests like withdrawing C$10, 000. Consistency checks: if the information on your registration form and the information on your documents don't match, we may ask for more information or clarification in order to complete the verification process correctly.
Verification by a third party: Space Lilly may use reputable service providers to help check identity or documents in some situations. These providers are hired to do verification work, and they are expected to keep information private and safe. For safe submission, use the official upload area in your account when you upload verification documents. Don't send documents through public channels or give them to people who aren't authorized to talk to Space Lilly. What happens after verification? Your account status is changed once the checks are done. You will be notified through your account and other channels of contact you choose if more information is needed. Data retention for verification: records of verification may be kept for security and compliance reasons.
Periods of retention are set by law and business needs, and data is only kept for as long as it is needed for those reasons. Players have control over their accounts, where they can usually change certain information about themselves. If your verification status changes because of something like a new address, Space Lilly may ask for proof to keep your account safe and legal.
Space Lilly Casino processes certain account and gameplay data needed to make sure players are eligible for Welcome Bonuses, Free Spins, and other promotional offers, and to make sure rewards are applied correctly and to stop abuse. This helps make sure that promotions are given out fairly, only once if needed, and in line with your account's terms.
We utilize this information to launch promotions at the appropriate time, figure out bonus amounts and Free Spins amounts, and make sure that bonus rules are followed, including minimum deposits, qualifying games, and time limits. We check deposit and transaction records to make sure the minimum deposit of 20 C$ is met and that the correct amount is credited. What information we use and how it affects your ability to enter the promotion: Your account and identity information are used to make sure you are eligible to enter. This includes making sure your age is correct and that your account is unique. If promotions are only available in certain places or to certain types of players, we may use the information you gave us during registration, your IP address, and any documents you sent us during verification to see if the promotions are available in your current Canada and, if necessary, your Canadian.
Payment and transaction data is used to make sure that promotion triggers are correct and to stop abuse related to chargebacks. This includes checking that deposits and withdrawals went through successfully, making sure that deposit methods are allowed (if a promotion doesn't), and making sure that bonus funds are added to the right wallet. We check the transaction outcome and timestamp to make sure the qualifying deposit of 20 C$ for a bonus is made within the promotional window. Data about how you play and interact with the bonus is used to give you free spins, keep track of your wagering progress, and make sure you're following the bonus terms. This can include things like session activity, game participation, stake sizes (if they affect bonus limits), wagering requirements by game type, and whether bonus conditions were met before the bonus expired.
These checks help us get an accurate picture of how much wagering is left and look for patterns that point to bonus manipulation. Multi-accounts, automated play, or abuse that is planned ahead of time can be found using device and security data, like device identifiers, browser information, and fraud signals. When limited-time offers are given out fairly, this helps keep offers from being tainted by fraud for real players. We may compare the relevant identifiers across accounts when a promotion only lets one person, household, device, payment method, or IP address get it. If our checks show that an offer has already been claimed, the system may block the bonus, take back rewards that were given in error, or ask for more proof before letting people participate in the promotion again.
To give you a Welcome Bonus, we check that you have a valid account, made a qualifying deposit (for example, C$20), and that this offer has not already been claimed under a restricted identifier. To give out free spins, we make sure the trigger event is valid, like a 20 C$ deposit or an opt-in action. We then keep track of spin allocation, usage, and outcomes as needed for settlement and reporting. To keep track of ongoing promotions, we make sure people can opt-in, keep track of bonus progression, set limits, like a maximum bonus of C$200, and make sure people follow expiration or game rules. Promo emails and messages in your account may be used to send you bonus codes, let you know when Free Spins are available, and remind you of deadlines after you accept an offer.
Not taking part in certain promotions is always an option, and you don't have to take advantage of marketing offers to use the main casino services.
Space Lilly Casino ensures that payment privacy is key to keeping players safe. We collect and use only the information we need to authorize the payment, stop fraud, and follow the law when you make a deposit or use an e-wallet. The information about your payments is kept safe by using secure payment channels and processing partners you can trust. We do not share your payment information with anyone outside of our company. Only trained employees who need it for payment support, reconciliation, chargeback handling, or regulatory checks are allowed to see it.
Using encrypted connections, certified providers handle your deposit and transaction data when you deposit C$10 or more. The Space Lilly Casino gets a message confirming that the transaction went through, along with some basic information that is used for security and accounting. Usually, this has the type of payment method, the date and time, the transaction ID, and the amount that was deposited, like C$50. To match payments to your account and help settle disputes for e-wallet transactions, we use the wallet identifier and transaction references. This is just an example of what we might ask for to make sure that the wallet really does belong to you if we need to do more checks.
We might process the following payment-related data: Transaction details- amount (like C$100), timestamp, status, and reference numbers Payment method indicators- card payment, e-wallet payment, or any other supported method type Anti-fraud signals- device data and risk markers linked to the payment attempt Limited payer details when needed- name match confirmation, country or region of issuance, and last digits or masked identifiers Card details and storage policy Space Lilly Casino does not store full card numbers or CVV/CVC security codes on our systems. Any card information that might show up in logs or support tickets is hidden, and card payments go through processors that follow the rules.
To save a card for faster future deposits, the payment provider tokenizes it. This means that we only keep a secure token and not your full card information. When it comes to e-wallets, we don't ask for your wallet password or other access information. The wallet service gives us transaction references and the wallet account identifier we need to receive and match a payment. Please confirm the exact amount (for example, C$25) and the transaction ID if you contact support. This will help us quickly find the payment. Sharing with payment processors and why it happens: Payment information may be shared with banks, fraud prevention partners, and payment processors in order to complete the transaction, handle chargebacks, and meet compliance requirements.
On occasion, these partners may also do their own checks to make sure the information is correct. If you're depositing from Canada, the payment may need to be routed through a regional system so it can be approved correctly. You can keep your payments private by using a personal payment method in your own name. This will help you avoid check delays and privacy issues. Never send full card numbers or security codes through chat or email; only reveal masked information if support asks for it. Keep proof of deposit handy, like a receipt with the amount of 50 dollars written on it and a transaction reference, in case you need to track down a transaction.
To make sure that withdrawals are safe and legal, Space Lilly Casino may do specific checks before sending out a payout. These checks are meant to protect your balance, stop account takeovers, and make sure that withdrawal requests are sent to the right person. Your withdrawals may not be processed right away, or they may be held up while they are checked. We try to ask for only what we need when a check is needed and finish the process as quickly as possible once we get valid documents. If you make changes to your payment information, log in to multiple accounts on the same device, do high-value activities, or withdraw money in a way that is different from how you normally play, you may be subject to withdrawal checks.
Additionally, you might need to send a check if you want to withdraw more than 500 C$ or 2, 000 C$ over the course of your lifetime. If we need more proof, we may ask you to prove your identity, age, address, and ownership of the payment before the withdrawal is approved. To lower the risk of chargebacks and fraud, we may sometimes need the withdrawal to be sent back to the same payment method used for the deposit, up to the amount that was deposited. Identity proof (passport, national ID, or driver's license) is one type of document we may ask for. a utility bill, bank letter, or official statement from the last 90 days that shows your address.
Payment method verification, like showing that you own the card or e-wallet that was used. If your account information changed right before you made a withdrawal, you will get extra security confirmation. For your own safety, please make sure that the information in your profile matches what's on your documents and that the payment method you use is yours. If you are playing from Canada or have Canadian information on your account, we may ask for documents specific to your country if the rules say so. Important: Sending in files that have been changed, cropped, or are missing parts may cause processing to take longer. When you send sensitive documents, you should hide any information that isn't necessary, like partial card numbers, unless we ask for full details.
Checks on the Sources of Funds and Wealth: Sometimes, Space Lilly Casino has to make sure that gambling is funded legally. This might be needed if deposits reach 3, 000 C$ in a short amount of time, if gameplay shows a high level of financial risk, or if the rules call for more thorough checks. Depending on your situation, we may ask for one or more of the following: pay stubs, bank statements showing incoming funds, proof of business income, proof of sale of assets, or any other reasonable proof that shows how you will be able to pay. We will not ask for information that is not needed for the check, and we will only use the information to make sure we follow the rules and fight fraud.
Sharing data and keeping an eye out for fraud: To find and stop fraud, we use both automated and manual monitoring tools that look at things like account activity, device and network signals, payment patterns, and signs of gameplay. Payment processors, identity verification services, fraud prevention services, and regulated authorities are some of the trusted partners we may share relevant data with when it's needed for security and compliance. We may also share limited risk-related data with other operators or industry databases when it is legal and makes sense to do so. For example, this could help us find stolen payment instruments, abuse of multiple accounts, bonus abuse, or chargeback schemes. The amount of shared data is limited to what is needed to stop fraud and follow the law, and it is handled safely.
What happens with checks? If the checks confirm that the withdrawal is real, your payout will go through. If we find problems, we may ask for more information, refuse a withdrawal to a method we don't trust, undo transactions if we can, or suspend the account while we look into it. If fraud is proven, we may take back any winnings and report the incident to the right people as needed.
Space Lilly Casino encourages responsible play by giving you useful tools for setting limits that help you keep track of your spending, time, and overall activity. Managing risk before it becomes a problem is what these controls are meant to do. They are easy to set up from your account and take effect right away or within a clearly defined timeframe.
Space Lilly Casino treats records about limits and self-exclusion as private personal data because they are choices that people make that are important to them. Only authorized staff and systems that need the information to enforce your settings and meet compliance obligations can see these records. You can set limits on deposits, losses, bets, session length, and short breaks from your account. You can set limits per day, week, or month if they are available. This will help you make sure that your play doesn't go over your budget. You could limit deposits to C$100 per day, for instance, or C$500 per month.
To keep these tools useful, Space Lilly Casino may put limits on how long increases can last. Usually, settings that are lowered or made stricter are applied more quickly to help lower risk right away. Limits on deposits: Set limits on how much you can add to your account, like C$50 per day. Loss limits: the game must end when it reaches a certain net loss, like C$200 in a week. Limits on how much you can bet—so C$300 per day, for example. Messages or sessions that end after a certain amount of time. For a certain amount of time, you can take a short break from gambling.
Customer Support can show you the options and let you know what's on your account if you need help setting limits, but they won't tell you to take them away. You can get help from independent support services in your area if you tell Space Lilly Casino that gambling is hurting you. Important: There are limits on what you can do in Space Lilly Casino. Setting the same controls on all of your gambling accounts could save you time if you use more than one. Self-Exclusion: Players who want to stop gambling for a longer time can use self-exclusion. Space Lilly Casino will do what they can to keep you from making a new account during the time you have chosen. Once the exclusion is in place, your account will not be able to use any gambling features for the chosen term.
You may be subject to more restrictions and having your account closed if you try to get around self-exclusion. When someone self-excludes themselves, promotional messages are limited or stopped if needed and technically possible. Space Lilly Casino will stop sending you marketing messages as soon as possible if you still get them even though the channel is currently blocked. Privacy of Self-Exclusion and Limit Records: Records about self-exclusion and responsible gaming limits are kept in a more private way. This information is used by Space Lilly Casino to: adhere to your limits, cooling-off periods, or self-exclusion correctly; stop attempts to re-register that would compromise the security; follow the law and regulations in Canada as needed; and keep security, audit trails, and proof of compliance.
Only trained personnel are allowed to access, and systems are set up to limit exposure as much as possible. You won't see personalized ads based on these records, and they won't be given to other companies for marketing purposes. For legal reasons or to help enforce responsible gaming, self-exclusion information can only be shared with a regulator, a dispute resolution service, or an authorized organization. Space Lilly Casino only shares the bare minimum of information needed for the job and only keeps it for as long as it takes to enforce exclusions and follow record-keeping rules.
If you use Space Lilly Casino on your phone, your privacy settings depend on both your account settings and what the app can do on your phone. It's easy to control what permissions your phone gives us by going to the settings on your phone. We only give permissions that are needed for safe play, stable performance, and legal reasons. Typical mobile permissions, what data can be processed, and how location settings can change access are all explained in this section. You might lose some features if you choose stricter permissions, but you should still be able to use your account's main features. If you give the app Notifications permission, it can send you important service alerts like confirmations of your login, messages about responsible gaming, verification status, or transaction updates like C$100 being credited to your account.
You may miss time-sensitive security alerts if you turn off notifications and still play. Usually, you are only asked for camera access if you want to use your phone's camera to upload proof of identity or payment. It's usually possible to upload files from your device's storage instead of letting the camera use them. You may need photos, media, or file access to add documents from your gallery for Know Your Customer (KYC) checks, dispute resolution, or payment confirmation. If your operating system supports one-time permissions, we suggest that you only let people in while you're uploading and then turn them off. Face ID and fingerprints may be used for biometric authentication to make logins faster.
Your operating system handles biometric data that stays on your device. The app only gets a confirmation token instead of your raw biometric image. The app can tell when your network or Wi-Fi connection changes so that sessions don't get cut off, deposits don't go through, or withdrawals like withdraw 500 C$ requests aren't left unfinished. Your browsing history will not be seen by people who have this permission. Permission control tip: Only give permissions that are needed for the current feature, especially when it comes to the camera and media. When you can, use "one time" or "ask every time" permissions. Your OS may reset some settings, so check permissions again after updating an app.
Sometimes the type of device, its operating system, its app version, its language, its IP address, its time zone, and technical identifiers used to stop fraud and keep sessions safe are some of the data we may process about devices. This information helps us find strange activity, keep your account safe from attempts to take it over, and fix problems like crashes or failed verification uploads. You can also help us make things more stable by sending us diagnostics like crash logs and performance metrics. Our goal is to keep these records focused on technical issues rather than the content of your personal files so that they can be used to find and fix technical problems. Access and location settings may be useful when we need to make sure that the app is being used from a permitted area.
Your IP address can give us a rough idea of where you are, but it depends on your device and how it is set up. In some cases, you may be asked to allow location services for more accurate checks. You might still be able to log in if you turn off location services, but you might not be able to do some things until your location is confirmed. To keep your location private, if you choose to use location services, make sure they are set to "While Using the App" and turn off "Precise Location" unless your area requires it. You can change these settings whenever you want in the privacy settings of your device.
We need your name, date of birth, contact information, address, login information, device and IP information, and payment identifiers in order to safely open and run your account. We use this information to handle deposits and withdrawals, enforce bonus terms, stop fraud, meet AML requirements, and send account alerts. Changes to verified information should be made through support, but you can see and change most of your profile information in your account settings.
Absolutely. Not the whole card number is kept on our servers. Payments are processed by regulated payment providers, and we only keep track of transaction references and the minimal payment data needed for AML, fraud checks, and accounting. Deposits must come from a payment method that is registered in your name. This is for your privacy and safety. We might ask for proof of payment ownership before letting you withdraw money from a deposit that has been marked for risk checks.
We might ask for a government ID, proof of address, and sometimes a payment method verification (like a screenshot of your name and last four digits, with any sensitive fields hidden) before we can pay out withdrawals. Documents are uploaded through a secure channel that is only used for security and compliance purposes and that only authorized staff can access. Make sure the name on your documents and your payment method owner name match your account name to avoid delays.
Tracking your account, device, and network IDs while you play and make purchases is how we make sure the bonus terms are followed. This helps us find people who are using multiple accounts, abusing bonuses, or playing in a way that isn't normal. These actions can see your bonus taken away or your withdrawals limited according to the bonus rules. According to the promotion, you can refuse bonuses by getting in touch with customer service either before you make a deposit or before you accept an offer.
You need to find out if online gambling is legal in Canada for your Canadian. When you verify your identity, we may block access from certain areas and ask for proof of your location or residency. If you want to use the official site on your phone, make sure your password is unique, turn on two-factor authentication (FFA) if it's available, and don't make deposits or withdrawals on public Wi-Fi. To stop activity on your account right away, contact support and change your password if you think someone else has accessed it.
Identity information, contact information, login and security information, and records of deposits and withdrawals are the only things we need to open and run your account. Payment card numbers are not kept by us; authorized payment providers handle card processing. You can't get to your data unless you have permission to, and we keep an eye on your accounts to make sure there isn't any fraud or chargeback risk. To make a withdrawal, we may ask for proof to make sure you own the account and follow rules about licensing and fraud. Most of your privacy settings can be found in your account settings. You can also ask for access, correction, or deletion of information if the law in Canada allows it. Some records, like payment and compliance logs, may still be kept for legal and regulatory reasons even if deletion is requested. For extra safety, make sure your password is unique, use any two-step verification method that's available, and only withdraw money to a payment method that is in your own name.
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